“There is a real magic in enthusiasm. It spells the difference between mediocrity and accomplishment.” — Norman Vincent Peale
The following are four examples of situations that required leadership and hard work to deliver outstanding results. Click the section headings to get more details on each.
Better Disclosures
Creating new customer-friendly disclosures moved First Niagara from its last place Pew ranking to the highest ranking possible. Click here to learn more.
Customer Personas
These cool customer-focus tools were rolled out to the staff last year and have accelerated the journey toward customer centricity. Click here to learn more.
Product Development
I led the design, approval, development and launch of three exciting new products last year. They are changing the game at First Niagara. Click here to learn more.
Forecasting Accuracy
The driver-based revenue forecasting process I developed reduced monthly variances of 30% to less than 1% within 2 months. Click here to learn more.
These four case studies are examples of my leadership approach and the results I’ve been able to create. I would be pleased to provide additional examples and/or references upon request.
Contact information:
Alpine Jennings
Senior Financial Services Executive
